Appointments

• These are for patients who feel they need urgent medical attention
• If needed please contact the practice as early as possible (ideally in the morning) during surgery hours
• We offer an emergency telephone triage service every morning. The doctor will contact you by telephone. Please call first thing in the morning for this service.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our eConsult, Monday to Friday from 8am to 6.30pm. We will respond within 4 hours during opening times
• phone us on 020 8090 3531, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you require an interpreter to be booked for your appointment, it is better that you telephone or visit the Practice in the normal way as a member of our reception team will need to book this for you.

E-consults should be limited to one issue per submission. Please be aware that E-consults relating to multiple issues may be rejected. This service is NOT for requesting repeat medication.

• Appointments should be made in advance either Via econsult or over the phone.
• If you are over 15 minutes late you may not be seen
• You may see the nurse or clinical pharmacist instead of a doctor for minor illnesses or when appropriate 
• Our nurses and clinical pharmacists are skilled and an essential part of our patient care team, helping to free up the GP's time for patient's with more complex problems.

To request a routine appointment in the next 7 days:

• use our eConsult, Monday to Friday from 8am to 6.30pm. 
• use our SystmOnline, Monday to Friday from 8am to 6.30pm. 
• phone us on 020 8090 3531, Monday to Friday from 8am to 6.30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm
• use your NHS account (through the NHS website or NHS App)

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you require an interpreter to be booked for your appointment, it is better that you telephone or visit the Practice in the normal way as a member of our reception team will need to book this for you.

Telephone Appointments

Doctors and a nurses have pre-booked telephone appointments available for patients who need advice. Please speak to one of our reception staff to make an appointment. The doctor can assess if you need a face to face appointment.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone or by text can be more flexible and often means you get help sooner.

Private Interview Room

A private interview room is available should you need to speak to a member of our reception team in private. 

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 020 8090 3531, Monday to Friday from 8am to 6.30pm
• reply CANCEL to your appointment reminder text message

Did Not Attend Policy

Each month up to 400 appointments go to waste.

Should you be unable to attend or no longer need to attend, PLEASE, PLEASE, remember to cancel your appointment in good time so it can be offered to someone else. It is Practice policy to review the registration of Patients who continually fail to attend their appointments ultimately resulting in removal from the Practice list.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone or face-to-face
• if you need an interpreter
• if you have any other access or communication needs

• Practice Nurse clinics are held Monday to Friday:
  
  • All nurses can provide help and advice regarding:
    • General Health Advice
    • Child and Adult Immunisations
    • Flu and Pneumonia protection
    • Baby checks
    • Contraceptive / Family Planning Advice
    • Contraceptive Injections
    • HRT Advice
    • Hypertension (Blood Pressure) Management
    • Cervical Screening
    • Asthma Management

Leyton Healthcare is committed to providing a safe, comfortable environment where patients and staff can be confident that the best practice is being followed at all times and the safety of everyone is of paramount importance.

For most patients, respect, explanation, consent and privacy take precedence over the need for a chaperone. The presence of a third party does not negate the need for adequate explanation and courtesy and cannot provide full assurance that the procedure or examination is conducted appropriately.

All patients are entitled to have a chaperone present for any consultation, examination or procedure where they feel one is required.

Patients are advised to ask for a chaperone if required, at the time of booking an appointment, if possible, so that arrangements can be made and the appointment is not delayed in any way. The Healthcare Professional may also require a chaperone to be present for certain consultations.

Please ask the receptionist for a copy of our Chaperone Policy.

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception who will pass the request to the duty doctor for triaging.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under 5 years.