Repeat Prescriptions
Important Notice for Online Repeat Prescription ordering.
You can order your repeat medications via the SystmOnline option. If you have not used this option before, then you will have to register to do so by attending the Practice with photo ID. This new way of ordering will allow you to access the system for other facilities (viewing your medical records on-line and booking and cancelling your appointments on-line).
The repeat prescription service is offered to allow patients to obtain on-going medication without further consultation with the doctor, a time saving factor for all parties concerned. With this in mind repeat prescriptions will not be issued by the doctor during routine or emergency consultations.
Please note you will have to submit a request each time you require your repeat medication. Prescriptions are NOT issued automatically by the practice.
Repeat prescription requests may be made either:
- In person or by post (using your prescription counterfoil whenever possible). A convenient secure posting box is available on the ground floor of the polyclinic for Leyton Healthcare patients to post their repeat prescription request. Alternatively, patients should attend the 4th floor and submit their request in the posting box on the main reception desk.
- Online – Via the link at the top of this page; (patients need to attend the Practice with photo ID to register to access SystmOnline.)
- Email - please see Contact Details page for email address
- Pharmacy - You can request via your pharmacy who will then send the request to the practice
To avoid dangerous errors, we regret that prescription requests cannot be accepted by telephone unless you are housebound and cannot attend the surgery.
Urgent Prescription Request
Click Here for our policy on urgent prescription requests
Collecting Your Repeat Prescription
If you have a nominated pharmacy on your record your prescription will be send electronically to the pharmacy without you needing to come in to the practice. If you don't have a nominated pharmacy you will need to come and collect your prescription from the practice reception. Prescriptions are usually ready for collection or will have been sent to your nominated pharmacy after 48 hours (2 working days). However, if you request non-repeat items your prescription could be delayed. Please also allow additional time for chemist and postal requests.
Please note: When requesting the contraceptive pill or HRT tablets you may be asked to make an appointment with one the practice nurses prior to us issuing a repeat prescription.
Medication Reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.